Frequently Asked Questions

Our courses cater to medical professionals with ranging levels of expertise and interests, and offer complete learning pathways from foundation knowledge to subspecialisation.

You can choose between face-to-face and online programs. Face-to face programs are held throughout the year in various locations. Online programs can be started any time, with flexible completion times and exam extensions available. For a small additional fee, online program participants can attend the face-to-face equivalent anytime. To develop your clinical skills further, we encourage you to participate in our clinical attachment programs, giving you the opportunity to observe experts completing procedures, ask questions and receive guidance. Clinical attachment programs are available in the areas of skin cancer medicine, general dermatology, aesthetic medicine, and clinical procedures.

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Fees will vary based on the program and study option selected (online vs face-to-face). Payments can be made upfront or in monthly instalments. You will benefit from our Early Bird rate if you register 30 days in advance – this is up to $200 for the certificate courses. GP registrars and doctors in training enjoy access to the HealthCert Education Scholarship which is $500 off every face-to-face program and $350 off online programs.

All of the HealthCert courses come with unique benefits and represent a great investment in your professional development, including:

• All courses are quality-assured by esteemed universities or renowned teaching institutions.
• All course presenters are experienced clinicians and/or industry experts in their field.
• Many of the HealthCert courses provide pathways to various Master’s degrees. As HealthCert is an internationally recognised leader in medical education, completion of certain courses can lead to credit or recognition of prior learning (RPL) with internationally renowned universities.
• Participants receive relevant CPD points with RACGP and/or ACRRM to meet your professional development requirements.
• Participants gain access to a valuable post-course support program, including webinars with the opportunity to ask questions and submit cases for discussion.

Should you be unable to participate in the course, please inform us at admin@healthcert.com. This will allow us to make your place available to waitlisted doctors. Click here to know more details on the cancellation charges and course transfers.

HealthCert is an accredited professional development provider. We take our professional development responsibilities seriously and enable all GPs who attend our courses to consider key elements of professional development. These include planning how they will use their professional learning in their practice, compiling specialist resources in the field, identifying a network of professional colleagues for support, joining professional associations and taking advantage of all they offer, keeping up-to-date with research in the field, reflecting on their own practice for continuous improvement, and seeking best practice from around the world. These elements of professional development are also helpful for various types of credit from HealthCert courses to postgraduate pathways.

You will receive the following for your one-time investment:

• Online pre-course activity in preparation for the two-day workshop, to be completed in your own time
• Catering throughout the two-day education event
• All materials including surgical instruments and consumables for practical sessions
• Digital workbook including all presentation slides and templates
• Access to the HealthCert Blog and the opportunity to discuss cases and ask questions with the course presenters
• Access to the course video lectures to help with refreshing your knowledge

If you have not already provided your RACGP or ACCRM number, please bring this information to the event. Please also bring the venue information sheet to ensure that you can find us easily on the day.

We supply all consumables, pens and pads, plus catering for morning, lunch and afternoon breaks. Please note that in an attempt to reduce our environmental footprint, we have adopted a green printing policy and will no longer provide print-outs of presentation slides at education events. Please download the presentation slides from the e-Learning portal prior to attending the course so you can follow presentations on your laptop or tablet and take notes. At the education event, you will also be offered a printed learning journal and a notepad. A power point will be available at your desk to connect your device. We hope this will decrease material waste which is a detriment to the natural environment. Thank you for helping us contribute to a greener planet!

The price of the event does not include any transport or accommodation. While HealthCert is not a travel agent, we do have access to some suggested hotels in the area of your event. If you have already enrolled, this information can be found in the venue and agenda information in the email received. If you have not enrolled and would like this information, please contact admin@healthcert.com.

If you are not able to apply the course learning outcomes in your practice, get in touch with us within 90 days of course completion and you can attend the course again at no cost. If you are not satisfied with the course, simply hand in your course materials at the end of day one and we will provide you with a 100% refund.

Completion of any HealthCert course or attendance at an event will enable you to access the HealthCert Alumni Program which includes:

• Access to special alumni rates for new courses in their first year of the release
• Special alumni price for HealthCert Conferences
• Exclusive advanced access to HealthCert events
• Access to the HealthCert Skin Cancer Blog where you can discuss cases and ask questions of the course presenters
• Regular Alumni Webinars pertaining to the course(s) you have attended. These will provide content review of the course and an opportunity to discuss case studies.
• Access to the video lectures as seen during the course(s) that you have attended. These are a useful revision tool available to you post attendance at the event.

To log into the HealthCert e-Learning platform, visit https://healthcert.instructure.com and log in by entering your username and password.

Your username is the email address that your original details were sent to. If you are unable to log in, please click “Forgot password” to create a new password.

If your password reset email (sent via the eLearning platform Instructure) is not immediately sent through to your preferred email address, please check your spam or junk folder in the first instance. If it has not been sent there please ensure you are requesting the new password with the email address originally provided on your registration.

If you are still experiencing difficulties please email admin@healthcert.com for additional support and investigation.

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To read more on what browsers eLearning site support, click here.

The standard and recommended time to complete the post-course assessment is three months after the course attendance date. If you are unable to complete the exam in this time, please email admin@healthcert.com to get an extension.

We deliver printed certificates in Australia and New Zealand. If you reside internationally, you will receive an electronic copy of your certificate.

For your HealthCert certificate to be sent, all aspects of the pre- and post-course assessment must be completed. Please check your eLearning portal to ensure that these activities have been completed.

Your HealthCert certificate will typically arrive in the month following completion of all pre- and post-course requirements. For example, if you completed all pre- and post-course activities on 19 April, your certificate will be printed in early May and sent to you during the month of May. Please allow extra time for weekends, public holidays and the postal system.

Unfortunately, to coincide with the end of the 2014 – 16 triennium, The University of Queensland has advised that it is against university policy to provide a reprint of previous certificates. If you wish to obtain a HealthCert certificate of attendance, please send your request to admin@healthcert.com.

HealthCert is not a Vocational Training Provider. We are a professional development provider; that is, we provide training for already competent, qualified professionals.

As an ACRRM/RACGP accredited professional development provider, HealthCert's goal is to expand GPs' knowledge of procedures by providing brand-free demonstrations and interactive presentations from experts in the field, in a clear and systematic manner, with practical hands-on activities and a focus on patient safety.

We encourage all GPs, as qualified professionals, to seek and comply with regulations for practice in specific areas and ensure they have appropriate insurance coverage.

Depending on their prior qualifications and experience, GPs may decide to enrol in HealthCert online courses, face-to-face courses, clinical attachments, conferences or masterclasses in addition to networking with a wide range of suppliers to compare their products and support services, and seeking professional mentors and professional association membership.

In 2006, HealthCert and The University of Queensland developed a suite of skin cancer certificate courses specifically targeted at primary care physicians. In 2017, 10 years and almost 7,000 alumni later, we unfortunately have to part with our foundation partner The University of Queensland due to their organisational change and restructuring of the School of Medicine. Past HealthCert course participants who have received a UQ skin cancer course certificate will receive full recognition of prior learning into the new HealthCert certificate and professional diploma programs in dermoscopy, skin cancer medicine and surgery. Learn more.

A note from Professor Nicholas Fisk, Executive Dean, Faculty of Medicine and Biomedical Sciences, The University of Queensland“
[…] UQ School of Medicine and HealthCert International have enjoyed a long and fruitful partnership spanning 10 years, and during this time have collaboratively grown a series of skin cancer-focused workshops targeted primarily towards GPs. […] The Faculty of Medicine and Biomedical Sciences (M+BS) is moving into a new organisational model in early 2017. […] One of the outcomes […] is that the Faculty will not be in a position to continue the relationship with HealthCert International. […] We have appreciated the collaborative and mutually beneficial partnership that has seen HealthCert International grow in size and scope throughout our association and we wish you all the very best for your future endeavours. Thank you for the opportunity to have been involved in the development of HealthCert International’s skin cancer training for GPs”.

Bond University provides quality assurance for HealthCert professional diploma programs in skin cancer medicine, skin cancer surgery, aesthetic medicine, and general dermatology.

About Bond University
Bond University is Australia’s leading independent not-for-profit university. In the 2017 Good Universities Guide, Bond University was awarded more 5-star ratings in the student experience category than any other university in Australia, for the eleventh year in a row. Bond University’s Faculty of Health Sciences and Medicine is recognised for the excellence of its education and research in the medical, health and sports sciences fields. The Faculty offers a personalised educational experience where students enjoy small class sizes, assured placements and work experience opportunities, as well as comprehensive use of industry equipment and the latest technologies.

All HealthCert courses are professionally accredited.

While most of the HealthCert course are accredited with the RACGP as Category 1 activities, they are not automatically QI activities. They may however qualify as a QI activity if the education was a self-directed task initiated by yourself as a GP. Please click here to view how the RACGP explain a QI activity.

Joint fellowship with RACGP
Doctors practising in Australia and who hold reciprocal Fellowship with the Royal Australian College of General Practitioners (RACGP) will report their CPD to the RACGP whilst working full-time in Australia. However, if you intend to hold a New Zealand practising certificate and to practise in New Zealand for any portion of the year, you will need to report your CPD to both Colleges. All activities endorsed by the RACGP for their CPD program are recognised by the College, and can be claimed as endorsed activities; however, New Zealand CPD requirements include compulsory peer review and audit of medical practice components, which are optional in the CPD program in Australia.

The World Federation For Medical Education recommends a set of global standards in CPD which can be divided into nine areas (defined as broad components in the, process, structure, content, outcomes/competencies, assessment and learning environment of CPD), covering:
1. Mission and outcomes
2. Educational program
3. Assessment and documentation
4. The individual doctor
5. CPD provision
6. Educational resources
7. Evaluation of CPD activities
8. Organisation
9. Continuous renewal

HealthCert meets these standards through the following channels:
1.1 Mission: Website
1.2 Professionalism and autonomy: Website
1.3 Outcomes of CPD: Course outlines, education guide and eLearning
1.4 Participation in formulation of mission and outcomes: RACGP, GPs and stakeholders involved
2.1 Framework of CPD activities: Course outlines and education guide
2.2 Content of CPD activities: Course outlines, education guide and website
2.3 Relation between CPD and service: Website process and GP submissions
3.1 Assessment methods: Training handbook
3.2 Documentation of CPD: eLearning
4.1 Motivation: Education Advisor services
4.2 Learning strategies: Systematic presentations
4.3 Influence of individual doctors on CPD: EA service and RACGP design with GPs
4.4 Working conditions: Reflective activities
5.1 Recognition policy: RPL
5.2 Provider obligations and development: COI policy trainers handbook
5.3 Role of medical schools: Quality assurance and university partners
6.1 Physical facilities: Venues and eLearning
6.2 Learning settings: Venues, eLearning and clinical attachments
6.3 Information technology: Canvas
6.4 Interaction with colleagues: Collaboration opportunities
6.5 Formalised CPD activities: Local, national and international CPD
6.6 Medical research: Quality development activities
6.7 Educational expertise: Training handbook
6.8 Learning in alternative settings: Freedom of movement, local, national, international
7.1 Program monitoring and evaluation: Evaluation procedures
7.2 Feedback to providers: Focus groups and feedback
7.3 Involvement of stakeholders : RACGP and ACRRM quality stakeholders
8.1 Documentation and needs for planning: Website, learning guarantee
8.2 Academic leadership: Medical and educational leaders’ biographies and CV
8.3 Budgets and resources: Fund CPD for employees, scholarships for registrars
8.4 Administration: Admin structures, organization chart and role descriptions
9.1 Continuous renewal: Review process, continuous improvement, minutes